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Frequently Asked Questions

By Patients

 
1. Why me?
Patients who make use of the Community Outreach Program are often experiencing pain or discomfort as a result of a neurological condition, arthritis or lower back problems. We also see many people who have undergone a joint replacement or are heeding their doctor's advice to become more active. We know that it can be a difficult to accept that you need assistance, but it is our mission to provide you with information about your condition and help you find relief from pain.
 
2. How do I sign up?
Referrals are not required to enter any of the Community Outreach sessions. Please contact our office at 482-8163 to register. To provide you with the optimum care you deserve, we will ask you some questions about your condition to determine what program will be most appropriate.
 
3. When can I start?
Most of our programs allow you to start as soon as possible; however, others require you to book an appointment for an assessment before you begin. Some programs have a waiting list, so it is best to register as soon as possible.
 
4. What do I need to bring with me?
We ask that you bring us any information you feel will assist us with your treatment, such as a list of any medication you are currently taking. Also, if you will be exercising during your visits, please don't forget to bring comfortable clothing and proper footwear.
5. Where can I park while attending the programs?
Parking meters around the hospital are available, but are limited.  At the north end of the building (Jasper Avenue), there is a parking lot that allows you to purchase a parking slip that you place in your windshield. You will require change for the ticket machine.
 
6. Can I bring a friend?
Please feel free to bring a friend with you to your classes. Our programs are very popular for friends to enjoy some exercise time together.
 
7. Is there a cost?
Some of our programs such as the Get Set programs are funded by Capital Health Authority. Other programs have a minimal charge to cover the costs of the instructor and the equipment. We are a non-profit organization, so we always welcome donations or fundraising ideas.
 

By Healthcare professionals

 
1. How do I refer a client?
We have found the best referrals are sent to us through a fax. Please include information about the client's name, age, telephone number, diagnosis and any pertinent history. Note the more information you send us, the better we are able to help. You may also call our secretary and leave the above information with her. This information allows us to ensure the client is placed in the appropriate program and gives us the details we need to reach you or the client with any further questions we may have.
 
2. Is there a waiting list?
Some of our programs do have a waiting list. However, if we have a cancellation we do try to move clients up the waiting list.
 
3. Who qualifies for the programs?
We have a variety of programs that are targeted for clients with a variety of conditions such as arthritis or neurological disorders. The best way to determine which program will be most suitable is to send us information about the client.
 
4. Who runs the programs?
Our programs are run by physiotherapists, exercise instructors or rehabilitation assistants. Most of our clients are initially assessed by one of the professional therapists prior to entering a maintenance exercise program.
 
5. Is there a cost to my client?
Some of our programs are funded by Capital Health Authority. Other programs are self-funded.
 
Healing the Body - Enriching the Mind - Nurturing the Soul