You and Your Family
The most important members of your care team are you and your family. We rely on you to let us know how you like to do things, and what your normal routine is, so that we can plan your care together. Please speak to your Resident Care Manager about your suggestions and requests.
Your Doctor
You have been admitted under the care of a physician who has priviledges at the Edmonton General. Doctors are required to visit at least once a month, but may come more often. If you would prefer your family doctor to look after you, you may ask your family doctor to have that arranged with us.
Nursing Team
The Edmonton General nursing team provides 24-hour care to residents and serves as a resource to families regarding questions about care. Your nursing team includes:
Resident Care Manager (RCM)
Your RCM is a registered nurse who oversees all of the activities and staff on your unit. Your RCM will plan your care with you, your family and other members of your team. Your RCM is the primary contact for you and your family.
Administrative Resident Care Manager (ARCM)
An ACRM is a registered nurse who assumes the role of the RCM on evenings, night and weekends, overseeing the care of residents on a number of units.
Licensed Practicial Nurse (LPN)
A LPN carries out several nursing care duties, including dispensing your medications, caring for wounds and providing treatments.
Nursing Attendant (NA)
Your NA will assist you with basic personal care, including bathing, dressing, feeding and toileting.
Pharmacists
Pharmacists are responsible for you medications. They keep track of your medication and assess how well they are working. They monitor allergic reactions, dosage levels, drug combinations and the length of time you are on each medication. Consultations can be arranged through your RCM or ARCM.
Social Workers
Social Workers are available to assist you in meeting your social and emotional needs. These professionals can help you and your family adjust to your new lifestyle in a continuing care centre, access financial, legal, mental health and other community resources or plan a return home or transfer to another facility.
Rehabilitation Team
Rehabilitation therapy staff provide physical, occupational and recreational activities with the goal of maximizing your independence. They will work with you to assess your needs and achieve your goals:
Physical Therapy staff may invite you to participate in individual or group activities such as an exercise class or a walking program. They can also help assess your comfort level and the need for pain relief through treatments such a heat and ice.
Occupational Therapy staff focus on improving your physical independence through determining your needs for equipment such as walkers and canes.
Recreational Therapy staff plan a variety of enjoyable activities on the unit (teas, crafts, sing-a-longs and bowling) and off unit (pub nights, entertainment nights and bingos). Off-site activities may also be planned to include your family and friends. Watch your unit bulletin board for notices about group activities.
Food and Nutrition Services Staff
Soon after your arrival, a dietitian will assess your food interests, needs and cultural considerations in order to ensure you are receiving meals that will provide you with optimum nutrition. Please ask your RCM for meal times on your unit. If you plan to be away from the unit at a specific mealtime, please notify unit staff.
Chaplains
Professionally trained chaplains are available to provide spiritual care and emotional support to you and your family. To contact a chaplain, call Spiritual Care at 482-8029 or the switchboard at 482-8111. Please note that your own spiritual leader is welcome to visit you at any time.
Support Staff
Other team members who contribute to ensuring a safe and healthy environment for you include unit clerks, porters, housekeeping, security, physical plant/maintenance and laundry staff.
Volunteers
Registered volunteers are people who give their time to add a special touch to your life. Volunteers are involved in a variety of activities including doing crafts, providing entertainment, helping at meal times, visiting and sharing in your joy, sorrows and experiences and accompanying you on off-site activities. If you would like a volunteer to visit you, or wish to learn more about our volunteer programs, please contact
Volunteer Services at 482-8442.