When Harold, an 86-year-old man was admitted to the Misericordia Cardiac Care Unit, his family gathered to absorb the news that his organs were slowly failing. Should his heart stop, any efforts to resuscitate him would only prolong his suffering. The family could see that Harold was not yet ready to give up on life and grappled with the implications of this.

"At that point I just needed some spiritual help," says daughter Sunnye. Just before midnight, Chaplain Deb Kirkpatrick was called to meet with the family.

"When the head says one thing and the heart another, people need support and non-judgmental space," says Vice-President Gordon Self, whose team of 15 chaplains provides 24-hour support at all three sites. "People who are being catapulted through a life-altering event may feel overwhelmed by data or feelings."

Caritas chaplains play a multifaceted role—using their advanced skills and training to be an effective guiding voice, listening ear and calming influence. They contribute to the spiritual life of the organization and provide consultation on ethical issues involving patients, residents, staff and families.

"We needed someone to focus on us, to take the time and to hear us," said Sunnye. "I wanted to pray to do the right thing and to ask for the right thing. I don't remember Deb's exact words, but her prayer was a comfort to me."

The next morning, Deb followed up with the care team to share the family's thoughts. Working together, the family, chaplains and the medical staff helped Harold face his situation. He died peacefully five days later.